All payments at Checkout are made via Paypal. Please note that it is not necessary for purchasers to have their own Paypal account in order for transactions to be made through our shop. If you do have a Paypal account, payment can be made using the funds in your account. Payment can also be made by any purchaser by credit or debit card.
Postage and packing charges for items delivered to a U.K. address are £4.95 for the total order. For all orders shipped to addresses outside the U.K. the charge is £12. Heavy items sent to an International address, as specified, will incur additional charges. Postage costs to your chosen destination are calculated at checkout.
Orders are acknowledged upon receipt and when dispatched. Items are sent via Royal Mail, usually within 48 hours of purchase. If there are any unforeseen delays we will inform you and keep you updated. As we sell goods in our shop at The World of James Herriot and online, it is occasionally possible that an item may show as available when it is in fact out of stock. Whilst this will not be a regular occurrence, it may happen, and we respectfully ask for your patience whilst we endeavour to fulfil your request at the earliest opportunity.
If, for any reason, you are dissatisfied with your purchase, please inform us in the first instance by emailing firstname.lastname@example.org and we will happily correct any errors.
If you have simply changed your mind after receipt of goods, refunds will be given, but return postage costs will be paid for by the purchaser. If there has been a mistake made by us or you have received damaged goods, your return postage will be refunded once the goods have been received. In the case of undamaged goods, they must be received in a good, resale-able condition in original packaging.
If, after you have emailed us, you wish to return goods for any reason, you must do so via a signed and trackable method within 14 days of purchase.
You can buy from us with confidence – we do not share your personal details with any third parties.
World of James Herriot Ltd, 23 Kirkgate, Thirsk, North Yorkshire, YO7 1PL
Tel: 01845 524234